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ROYAL TRAVEL LOS ANGELES PRIVACY POLICY

(Last Updated June 27th, 2022)

PLEASE READ CAREFULLY

Table of Contents

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  1. Introduction

  2. Personal Information Collection

  3. Personal Information Use

  4. Personal Information Sharing

  5. Cookies and Web Beacons

  6. Children

  7. Links to Other sites

  8. Security

  9. Your rights and Choices as provided under the GDPR?

  10. Notice to California Users

  11. Changes to our Privacy Policy

  12. Contact Us

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PLEASE READ THIS PRIVACY STATEMENT CAREFULLY

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1. Introduction

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We respect the privacy of every user(s) (data subject), and comply with all applicable laws for the protection of data subject privacy, including, without limitation, all required Directives on Data protection regulations of where you are accessing the Site.

 

When this Privacy Notice mentions “we”, “us”, or “our”, it refers to Royal Travel Los Angeles acting as Data Controller


Our privacy promises:

  • We value your privacy & data security

  • We use data for your best travel experience with us

  • You control your data

 

After that, you’re all set to book your next adventure through us.

 

 

By using the website, you hereby consent to our Privacy Policy and agree to its terms herein. If you are not comfortable with any aspect of this Privacy policy. You should immediately discontinue your access to the Site.

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2. Personal Information Collection

 

       For the provision of our products and services, we may collect and process the following personal data about you, but only with your consent;

 

  • Identification Information: We will collect your Full name, e-mail address etc.

  • Travel related data: Data you give to us during the booking process, all that you choose in the order form and what you later change or purchase as an addition to the original order.

  • Communication Information: We may collect information when you reach out to us with questions, booking or complaints; sometimes we collect information from you when you voluntarily fill out our booking form, questionnaires, surveys or requests for market research seeking your opinion and feedback;

  • Divice Identifiers": Information relating to your Computer or mobile Devices – this information includes: The type of mobile, tablet, or PC, browser you use when you access the site with your e.g. manufacturer, MAC address, model, operating system, screen dimensions, OS version, Virtual Machine name and version and IP Address).

  • Usage Information: Information about how you use our Service, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.

 

By booking or accessing the Site, you acknowledge that you have read this Policy, understand it, agree to its terms, and authorize us to collect, use and disclose information pursuant to this Policy.

 

3. Personal Information Use

 

We use the information we collect in various ways, including to:

 

  • Booking: During this process, we ask you only for the data that we need to provide you with our mediation services to contract travel products. The booking process can be done on our site. This includes completing and managing your booking, sending you communications by email, call or SMS in relation to your booking (e.g. confirmations, modifications and reminders), allowing us to respond to your queries. Such communications could be managed by us or by our travel partners. We endeavor to show to you the most relevant travel data and help you in a personalized manner with your booking. We might save your data for future bookings to make it easier for you to finish a booking with us. Please, bear in mind that the identification data we use is going to be your email that you introduce in your booking.

  • Travel-related services: We may offer you other travel-related services. This Privacy Notice shall apply to such data processing based on other travel-related services provided by us. During the contracting process, prior to or when filling in the data, we will inform you if there is any specific information that you should know apart from the one already covered in this Privacy policy.

  • Communication: Apart from the communications already mentioned in the “Booking” subsection, we can get in touch with you by the different means provided by you, and for the following purposes: To respond to any query or request from you or any travel provider and handle it. We endeavor to maintain our best levels of customer service and we are attentive to the personal situation of each of our various customers in order to personalize our services.

  • Improving our Services: We use data for analytical purposes. This is part of our drive to enhance the user experience, but can also be used for testing purposes, troubleshooting and improving the functionality and quality of our online travel services. The main goal here is to optimize our service to your needs, making our site easier and more enjoyable to use. We strive to use pseudonymized or anonymized data for these analytical purposes.

  • Legal Purpose: In certain cases, we may need to use your data to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce our terms and conditions or to comply with lawful requests from law enforcement.

 

4. Personal Information Sharing

 

We may share some categories of personal information with your consent, and as required by applicable law, with the following third parties:

 

  • Service Providers: Our Service providers assist us in meeting our day to day business operations needs including to perform certain services and functions, e.g. hosting services, cloud services, email communication software and email newsletter services, advertising and marketing services, customer support services, and analytics services. Pursuant to our instructions, these parties will not and never sell your personal information other than the instructions given to them from us;

  • Professional Advisors: Sometimes when we have some court orders, we may be required to share some personal information with our authorized professional advisors e.g. lawyers and accountants where doing so is necessary to facilitate the services they render on our behalf;

  • Business Transfers: Should we be involved in a merger, acquisition, reorganization, financing, receivership, bankruptcy, dissolution, sale of all or a portion of our assets, or transition of service to another provider, your personal information may be shared in the diligence process with counterparties and others assisting with the transfer to a successor or affiliate as part of or following.

  • Legal Requirements: Sometimes we may be directed by a court order to disclose your personal information for the Compliance and Protection purposes described above;

 

However, you reserve the right to stop the sharing of your personal information as directed by the GDPR, please send us a message if you don’t want your personal information to be shared with our authorized third party.

 

5. Cookies and Web Beacons

 

Like any other website, Royal Travel uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors browser type and/or other information.

 

6. Children

 

Our services and products is not directed to children who are under the age of 16. We comply with the United States Children Privacy Protection acts COPPA. For this reason, we do not provide nor knowingly collect personal information from children under the age of 16. If you believe that a child under the age of 16 provided personal information to us please contact us and we will delete that information immediately.

 

7. Links To Other Websites

 

The site may contain links to other site not owned or operated by us, (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific terms of service and privacy policies of the Third Party Site you accessed. We do not endorse or reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and terms.

 

8. Security

 

We have put in place numerous technical, organizational and physical safeguards  measures designed to protect the personal information of users. However, no online security measures are guaranteed. You agree that your use of The site is at your own risk

 

9. Your rights and Choices as provided under the GDPR?

 

       Under the General Data Protection Regulation, you have the right to:

  • access,

  • rectify,

  • port and

  • erase your data

  • object to and

  • restrict certain processing of your data (direct marketing and/or "unsubscribe")

Learn more about these rights, and find out how you can exercise your rights by sending us a message.

 

10. Notice to California Users

 

The California Consumer Privacy Act (“CCPA”), regulates how we handle personal data of California residents and gives California residents certain rights with respect to their personal data. This supplemental policy shall apply only to residents of California and may be subject to change. The general privacy policy shall continue to apply to the extent that it applies to you as a resident of California. If you are a resident of California, we are required to disclose certain uses and disclosures in a certain format, as well as to inform you of certain rights you may have.

 

11. Changes To our Privacy Policy

 

Changes to this privacy policy may be made by us from time to time. In no event will these changes result in the degradation of any security measures designed to protect you from unauthorized disclosure.

 

12. Contact Us

 

To send us your questions, comments, or complaints or receiving communications from us kindly email us: waleed@royaltravella.com

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